Delivery

Delivery times

After your order has been processed, you will receive an email, SMS or phone call within 24 hours from our logistics partner, Product Care Group, directing you to their booking portal.

Delivery is booked via the Product Care Group portal, and availability can be from 2-5 working days for UK mainland depending on courier availability and your preferred delivery date. For offshore deliveries, the lead-time may be up to 14 days.

Once the delivery arrives, please ensure you promptly check, as quickly as possible, that the delivery is correct and includes all and only the purchased products. You will be asked to sign that everything has been delivered correctly, if you are not happy in anyway, please include this on the document and email us on support.ecommerce@haier-europe.com

In the event that the packaging or boxing of the products ordered by you reaches its destination visibly damaged, you are invited to refuse to accept the delivery from the carrier/courier or accept the delivery “with reservations”.

 

Delivery & Services cost (Additional services must be selected when placing the order)

Free delivery for all appliances
Installation is FREE on all freestanding appliances, but must still be selected in the Cart
Removal of old product and recycle/WEEE dispose is £19.99
Unfortunately installation or removal/recycle is not available on built-in or integrated appliances

 

The Waste Electrical and Electronic Equipment (WEEE) Regulations 2013

We offer our customer the chance to recycle their old appliances when purchasing a new item from us aligning with the WEEE Regulations 2013.

By purchasing an EEE (Electrical and Electronic Equipment), the equivalent WEEE collection service (recycle option at checkout) can be requested at the time of purchase.

The equivalent WEEE collection service (recycle option at checkout) takes place at the same time as the delivery of the new EEE.

Our partners at Product Care Group have outlined below what is involved in the Delivery and Installation services, including some helpful tips on how to make the process run smoothly;

 

The Delivery Technicians will conduct a dynamic risk assessment throughout the delivery / installation process. They reserve the right to not fulfil services if there is a safety / quality risk.

 

Freestanding Fridge & Freezer Delivery
Our Service for you
•    Send a skilled Home Delivery Technician who will take your new fridge / freezer to a room of your choice, unpackage and place it where required, adjusting the feet to make sure it’s level.

•    Take away and recycle all the unwanted external packaging.

•    If you’ve ordered an American Fridge Freezer, we may need to remove its doors to help get it inside but don’t worry once your fridge freezer’s in place we’ll reattach everything.

Freestanding Fridge & Freezer Installation
•    If your new fridge / freezer has a water dispenser, we will hook it up to a pre-existing cold-water supply. Please check the manufacturers website to see how close your new fridge / freezer needs to be to the water supply.

•    If the water supply is not close enough a plumber will be required to adapt the pipework before the delivery is made

•    If you have chosen Removal & Recycling, we’ll take your old fridge / freezer when we leave.

•    We take pictures of all of our installations so we can keep a record of the service.

What you need to do
To help towards a successful delivery there are a number of things for you to please check:
•    Our delivery experts will require clear access so we can safely bring your new fridge / freezer from your property entrance to the room of your choice.

•    Make sure that your old fridge / freezer is unplugged and out of the way when we arrive.

•    Carefully check the dimensions of your new fridge / freezer on the manufacture’s website, just to make sure you’ve got enough space in your room of choice.

•    You’ll need a standard three-pin electric socket to be within one metre of where your new fridge / freezer will be.

•    If you’ve chosen Removal & Recycling, make sure your old fridge / freezer is disconnected, empty & fully defrosted when we arrive (if not, unfortunately we won’t be able to take the old appliance).

•    When we’ve finished the set up of your new fridge / freezer, you’ll need to leave it to stand for 4 hours to let the cooling gases settle before you turn it on.

There are a few things we don’t do
•    We don’t switch your new fridge or freezer on as it needs 4 hours to settle in to its new home.

•    We don’t make any changes to your property including, fixings, pipework, cabinetry or removal of any internal or external doors to gain access.

•    We’ll happily take away all the external packaging but we’ll leave any internal packaging to you.

•    The fridges / freezers we install all require a standard three-pin electric plug socket. We don’t hardwire any of these appliances.

•    If access is restricted, or if the weather is bad and we need to remove the fridge / freezer doors, occasionally we may not be able to complete the delivery to avoid damaging the appliance.

 

Freestanding Laundry Delivery

The Delivery Technicians will conduct a dynamic risk assessment throughout the delivery / installation process. They reserve the right to not fulfil services if there is a safety / quality risk.

Our Service for you
•    Send a skilled Home Delivery Technician who will unpackage and place your new appliance where required and adjust the feet to make sure it’s level.

•    Take away and recycle all the unwanted external packaging.

•    Unfortunately we won’t be able to remove the packing/transit bolts solely during the delivery service, we can when the installation service is included.

•    The transit bolts are designed for clamping anti-vibration components inside of the washing machine during the transportation process, they need to be removed before the first cycle.

•    To remove please follow the below steps;

1.    Remove the back panel/cover
2.    Remove the 4 or 5 bolts on the rear side and take out the stabilisers from within the machine
3.    Replace the back panel/cover
4.    Fill the holes left by the bolts with the smaller circular plugs required

 

Freestanding Laundry Installation
Our Service for you

•    Connect your appliance to existing water outlet and waste pipes.

•    Plug in your appliance to an existing standard electric socket.

•    Switch on your appliance and run a test cycle to ensure it is functioning correctly.

•    If you have chosen Removal & Recycling, we’ll take your old comparable appliance when we leave.

•    We take pictures of all of our installations so we can keep a record of the service.

What you need to do
To help towards a successful installation there are a number of things for you to please check:
•    Our delivery experts will require clear access so we can safely bring your appliance from your property entrance to the room of your choice.

•    Drain your current appliance.

•    You’ll need a standard three-pin electric socket to be within one metre of your new appliance.

•    Ensure your waste pipe and water supply are also no more than 1m away from where the appliance is to be located.

•    Carefully check the dimensions of your new appliance on the manufacture’s website, just to make sure you’ve got enough space in your room of choice.

•    A condensing tumble dryer will need its own waste outlet if you’d like it to be connected to your waste water system; otherwise, you’ll need to empty the water container regularly.

There are a few things we don’t do
•    If your water isolation valve does not function (e.g. is seized due to limescale) we are unable to fix this and you'll need to source your own plumber.

•    We don’t make any changes to your property including remedial electric work, fixings, pipework, cabinetry or removal of any internal or external doors to gain access.

•    The Laundry appliances we install all require a standard three-pin electric plug socket. We don’t hardwire any of these appliances.

•    If access is restricted occasionally we may not be able to complete installation to avoid damaging the appliance.

 

Freestanding Dishwasher Installation
Our Service for you
•    Send a skilled Home Delivery Technician who will unpackage and place your new appliance where required and adjust the feet to make sure it’s level.
•    Take away and recycle all the unwanted external packaging.
•    Connect your appliance to existing water and waste pipes.
•    Plug in your appliance to an existing standard electric socket.
•    Switch on your appliance and run a test cycle to ensure it is functioning correctly
•    If you have chosen Removal & Recycling, we’ll take your old comparable appliance when we leave.
•    We take pictures of all of our installations so we can keep a record of the service.

What you need to do
To help towards a successful installation there are a number of things for you to please check:
•    Our delivery experts will require clear access so we can safely bring your appliance from your property entrance to the room of your choice.
•    Drain your current appliance
•    You’ll need a standard three-pin electric socket to be within one metre of your new appliance.
•    Ensure your waste pipe and water supply are also no more than one metre away from where the appliance is to be located.
•    Carefully check the dimensions of your new appliance on the manufacture’s website, just to make sure you’ve got enough space in your room of choice.

There are a few things we don’t do
•    If your water isolation valve does not function (e.g. is seized due to limescale) we are unable to fix this and you'll need to source your own plumber
•    We don’t make any changes to your property including remedial electric work, fixings, pipework, cabinetry or removal of any internal or external doors to gain access.
•    The Dishwasher appliances we install all require a standard three-pin electric plug socket. We don’t hardwire any of these appliances.
•    If access is restricted occasionally we may not be able to complete installation to avoid damaging the appliance.

 

Freestanding Dishwasher – Recycling

Our Service for you
•    Send a skilled Home Delivery Technician who will take away your old appliance from a room of your choice.
•    Take the old appliance back to one of our depots where it will be responsibly recycled.

What you need to do
•    Make sure your old appliance is disconnected & empty when we arrive (if not, unfortunately we won’t be able to take the old appliance).
•    Our delivery experts will require clear access so we can safely take your old dishwasher from the room of your choice to your property entrance.
•    Make sure that your old appliance is unplugged and out of the way when we arrive.

There are a few things we don’t do
•    We won’t remove a appliance that isn’t disconnected & empty.
•    The Health & Safety of our Home Delivery Technicians is a priority so they may refuse to take away the appliance if they feel it’s not safe to do so.
•    We don’t make any changes to your property including remedial electric work, fixings, pipework, cabinetry or removal of any internal or external doors to gain access.

 

Electric Oven and Electric Hob Installations

Unfortunately we do not offer installation or recycling on built-in or integrated appliances, this includes hoods.

Cooking – Recycling

Our Service for you
•    Send a skilled Home Delivery Technician who will take away your old appliance from a room of your choice.
•    Take the old appliance back to one of our depots where it will be responsibly recycled.

What you need to do
•    Make sure your old appliance has been fully disconnected this may require an electrician or gas safe engineer. Your old appliance will need to be uninstalled from its kitchen unit or housing when we arrive (if not, unfortunately we won’t be able to take the old appliance).
•    Our delivery experts will require clear access so we can safely take your old appliance from the room of your choice to your property entrance.

There are a few things we don’t do
•    We won’t remove an appliance that isn’t disconnected & uninstalled.
•    The Health & Safety of our Home Delivery Technicians is a priority so they may refuse to take away the appliance if they feel it’s not safe to do so.
•    We don’t make any changes to your property including remedial electric work, fixings, pipework, cabinetry or removal of any internal or external doors to gain access.

Unfortunately, we do not install or recycle Hoods

 

The Waste Electrical and Electronic Equipment (WEEE) Regulations 2013

We offer our customer the chance to recycle their old appliances when purchasing a new item from us aligning with the WEEE Regulations 2013.

By purchasing an EEE (Electrical and Electronic Equipment), the equivalent WEEE collection service (recycle option at checkout) can be requested at the time of purchase.

The equivalent WEEE collection service (recycle option at checkout) takes place at the same time as the delivery of the new EEE.